Payment Policy

At Utensil Lab, we aim to ensure a secure, transparent, and reliable checkout experience for all customers. This Payment Policy explains the payment methods we accept, how transactions are processed, and important information regarding billing, authorization, and fraud protection.

 

Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

All available payment options will be displayed at checkout.

 

Payment Processing

All transactions are processed securely through our payment providers. Depending on the method you choose:

• Credit/Debit cards are processed via PCI-compliant payment gateways.
• Shop Pay, Apple Pay, and Google Pay allow fast, encrypted checkout using stored payment details.
• PayPal provides the option to pay using your PayPal balance, bank account, or linked card.

Your payment information is never stored on our servers.

 

Authorization & Charges

When you place an order:

• You may see a temporary authorization hold on your account.
• You will only be charged once your order is successfully placed.
• If the payment fails, your order will not be processed.

Fraud Prevention

To protect our customers, Utensil Lab may perform additional verification steps if a transaction appears unusual or is flagged by our payment processors. In such cases:

• We may request identity verification.
• We may cancel orders that cannot be verified or appear fraudulent.

 

This is done strictly to protect customers and maintain secure operations.

 

Incorrect Billing Information

If the billing information provided does not match your bank or card issuer’s records:

• The transaction may fail or be automatically declined.
• Please ensure all billing details are accurate before submitting the order.

 

Currency

All transactions are processed in USD (United States Dollar).

We currently serve customers exclusively within the United States.

 

Payment Errors

If you experience issues at checkout:

1. Verify that your card details or digital wallet are correct.
2. Ensure that your bank has not blocked the transaction.
3. Try an alternative payment method available on our site.

 

For further assistance, contact us at:

Email: support@utensillab.com

 

Disputes & Chargebacks

If you believe a payment was made in error:

• Please contact us first so we can assist you directly.
• Filing a chargeback without contacting us may delay resolution.

 

We are committed to resolving any billing issues swiftly and professionally.

 

Info

Trade Name: Utensil Lab (Operated by Edanco LLC)

Business Registration Number: 10289488

Email: support@utensillab.com

Phone: +1 (323) 554-0453

Business Hours: 08:00 AM to 14:00 PM (Monday-Friday)

Business Address: 10685-B Hazelhurst Dr. #41142, Houston Texas 77043, USA

(Please note: This is our registered business address. Utensil Lab operates exclusively online and does not have a physical retail location open to the public).