Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, items must be returned in their original condition.
Returns are accepted for new items and items that have been lightly handled for inspection purposes only. Products must not show signs of damage, misuse, or excessive wear, and must be returned with all original packaging, accessories, and documentation included. Proof of purchase is required for all return requests.
Please note that customers are responsible for the cost of return shipping, unless the return is due to a damaged, defective, or incorrect item received.
To start a return, please Contact Us at support@utensillab.com
To process your request, we may request photos or videos solely to verify the condition of the returned item. This helps us verify the issue and improve our quality control.
If your return is accepted, we’ll send you the detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return via email will not be accepted.
You can always Contact Us for any return-related question at support@utensillab.com
Return Shipping Address
Returns will need to be sent to the following address after: 10685-B Hazelhurst Dr. #41142, Houston Texas 77043, USA
(Please note: Utensil Lab operates exclusively online and does not have a physical retail location open to the public).
Damages and Issues
Please inspect your order upon reception and Contact Us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it quickly.
You have 14 days from delivery to request a return for any other reason (such as a change of mind).
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on: Final Sale Items.
- Final Sale items are clearly marked on the product page before purchase.
Please Contact Us if you have any questions or concerns about your specific item.
Exchanges
If you receive a wrong item or different from what you ordered, or you are unsatisfied with your purchase, please Contact Us at support@utensillab.com as soon as you notice the issue.
We will assist you in finding and selecting an alternative item.
Please note that the initial product must be returned in original condition, with no damage or signs of improper use, and with all original packaging and accessories included.
Replacement items will be shipped once we receive and inspect the returned item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please Contact Us at support@utensillab.com
Lost or Missing Packages
If your order shows as delivered but you did not receive it, please contact the carrier and our support team so we can help resolve the issue.
We will assist you in investigating the issue, but please note that Utensil Lab is not responsible for packages lost due to incorrect addresses provided by the customer.
Policy Scope and Updates
This Return & Refund Policy applies only to purchases made through our official online store at www.utensillab.com
We reserve the right to update or modify this policy as required to reflect changes in our practices or legal requirements.