Refund policy

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

 

Eligibility for Returns

To be eligible for a return, items must be in their original condition.

Returns are accepted for new items or items lightly handled for inspection purposes only. Products must not show signs of misuse, damage, or excessive wear and must be returned with original packaging, accessories, and documentation included. Proof of purchase is required for all return requests.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

 

How to Start a Return

To initiate a return, please contact us at support@utensillab.com with your order details.

To process your request, we may ask for photos or videos to verify the condition of the item and assist with quality control.

If your return is approved, we will provide step-by-step instructions for sending your package.

For efficiency and proper tracking, returns should be initiated through our support team before being sent.

 

Return Shipping Address

Approved returns should be sent to our designated returns processing address:

10685-B Hazelhurst Dr. #41142

Houston, Texas 77043, USA

Please note: This address is used for returns processing and administrative purposes. Utensil Lab operates exclusively online and does not maintain a physical retail location open to the public.

 

Damages and Issues

Please inspect your order upon delivery and contact us promptly if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue quickly.

You may also request a return within 14 days of delivery for other reasons, such as a change of mind.

 

Exceptions / Non-Returnable Items

We are unable to accept returns for Final Sale items. These products are clearly marked on the product page before purchase.

If you are unsure whether your item qualifies, please contact our support team.

 

Exchanges

If you received the wrong item or are not satisfied with your purchase, please contact us and we will assist you with selecting a replacement.

Replacement items are shipped after the returned product is received and inspected.

 

Refunds

We will notify you once your return has been received and inspected. If approved, refunds are issued to the original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since approval, contact us at support@utensillab.com

 

Lost or Missing Packages

If your order is marked as delivered but has not been received, please contact the carrier and our support team so we can assist in investigating the issue.

While we are unable to replace orders affected by incorrect shipping information provided at checkout, our team will always do its best to help resolve delivery concerns.

 

Policy Scope and Updates

This policy applies only to purchases made through our official online store at www.utensillab.com

We may update this policy as needed to reflect operational or legal changes.