Frequently Asked Questions – Utensil Lab

1. What makes Utensil Lab products different?

We focus on durable, thoughtfully designed kitchen tools that make cooking easier and more enjoyable. Every item is tested for quality, functionality, and style so it can earn a place in your daily routine.

 

2. How long will my order take to arrive?

All orders are processed within 1–3 business days (Monday to Friday) and arrive within 7–12 business days after processing (we currently offer coverage exclusively in the United States), except during the holiday season, when orders may experience delays. You’ll receive a tracking link by email as soon as your order ships. Also you can check our Shipping Policy for a better understanding of the procedure.

 

3. Can I change or cancel my order after placing it?

Yes, if your order hasn’t shipped yet, please contact us as soon as possible at support@utensillab.com with your order number and details. If you've already received your product and would like to request an exchange or return, please check our Refund Policy

 

4. What is your return policy?

Excepting the Final Sale Items, we accept returns of unused products within 14 days of delivery. To start a return, email us at support@utensillab.com with the reason for your return. Once approved, we’ll send instructions for sending your item back. Also you can check our Refund Policy for a better understanding of the procedure.

 

5. Are your products dishwasher safe?

We indicate in the "Specifications" section of each product whether it is dishwasher safe. If not specified, we recommend hand washing to preserve and prolong the product's quality.

 

6. Are your utensils safe for food contact?

Yes. All our products are made from food-safe materials and comply with relevant safety standards.

 

7. Are your utensils heat-resistant?

Most of our products that are designed to withstand high temperatures are indeed heat-resistant. However, we recommend checking the "Specifications" section on each product page, where we indicate whether the item is heat-resistant. If the product is not specified as heat-resistant, please avoid using it at excessive temperatures.

 

8. How long do your utensils typically last?

With proper care, our utensils are built to last for years. Avoid using them on extremely high heat if they aren't heat-resistant and follow the care instructions.

 

9. Can I track my order after purchase?

Yes. Once your order is shipped, you'll receive a tracking number via email to monitor its delivery status.

 

10. How can I contact you?

You can reach our support team at support@utensillab.com or by phone at: +1 (323) 554-0453

Also, you can reach us through the Contact Us form on our website. We typically respond within 24 hours on business days (Monday to Friday).

 

Info

Trade Name: Utensil Lab (Operated by Edanco LLC)

Business Registration Number: 10289488

Email: support@utensillab.com

Phone: +1 (323) 554-0453

Business Hours: 08:00 AM to 14:00 PM (Monday-Friday)

Business Address: 10685-B Hazelhurst Dr. #41142, Houston Texas 77043, USA

(Please note: This is our registered business address. Utensil Lab operates exclusively online and does not have a physical retail location open to the public).