Shipping policy
The Utensil Lab team is grateful that you chose our store for your shopping experience. We are committed to ensuring your order arrives safely and efficiently. Below you will find important details regarding our shipping process, timelines, and policies.
Shipping Coverage
Currently, we ship exclusively within the United States. At this time, international shipping is not available.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday). Orders placed on weekends or holidays are processed on the next business day.
Once your order has been processed, you will receive a confirmation email with tracking details as soon as your shipment is dispatched.
Order cutoff time: 5:00 PM (PST). Orders placed after this time will be processed the following business day.
Shipping Costs & Delivery Time
- Flat shipping rate: $4.99 for orders under $50
- Free shipping: Orders of $50 or more
Estimated delivery time after processing: 7–12 business days (shipments occur Monday to Friday).
Total Estimated Delivery Time
- 8–15 business days (including processing and transit time).
Please note that delivery timelines are estimates and may vary depending on carrier operations and seasonal demand.
Fulfillment & Logistics
To provide a diverse selection of practical kitchen tools at accessible prices, Utensil Lab works with a network of carefully selected fulfillment partners and logistics providers.
Orders are processed and shipped through this fulfillment network, with tracking provided for every shipment and delivery timelines clearly communicated at checkout.
Holiday Shipping Notice
During peak seasons, holidays, or periods of high carrier volume, delivery times may be slightly extended.
Shipping Taxes
Shipping fees and any applicable taxes are automatically calculated at checkout based on your delivery address. The final price displayed before purchase reflects the total order cost.
Orders Marked as Delivered but Not Received
If your tracking status shows “Delivered” but you have not received your package, we recommend:
- Checking with neighbors or household members
- Contacting your local carrier or post office for additional details
- Verifying your delivery address
If you are unable to locate your package, please file a lost package report with the carrier and contact us at support@utensillab.com so we can assist you further.
Additional Information
Please ensure all shipping details are accurate at checkout, as incorrect or incomplete addresses may result in delays.
While we strive for timely delivery, occasional delays due to carrier issues, weather conditions, or high order volume may occur. Our team will always do its best to assist with any shipping concerns.
Customer Support
If you have any questions or need further assistance, please don't hesitate to contact us at support@utensillab.com or by phone at +1 (323) 554-0453